Service
The following is our service process
Demand communication and consultation
Customer contact: Customers contact the circular guide rail company through telephone, email, website online consultation, etc. to express their demand for circular guide rail products or related services. The technicians ask the customer in detail about the application scenario, production process, equipment requirements, expected performance indicators (such as accuracy, speed, load, etc.), installation space restrictions and other information to understand the customer's needs and provide customers with preliminary circular guide rail solutions.
Scheme design and quotation
1. Detailed design: The company's technicians will design the scheme. Draw a three-dimensional model of the circular guide rail system, determine the detailed parameters such as the size, shape, and installation position of each component, and design supporting support structures, connecting components, etc. At the same time, factors such as the safety, stability, and maintainability of the system must also be considered.
2. Cost accounting: According to the design plan, the company's procurement and cost accounting departments calculate the required raw materials, parts, processing technology, labor costs, etc. to determine the total cost of the project.
3. Scheme submission and communication: The company submits a detailed design plan and quotation plan to the customer. The customer can make amendments or questions about the plan, and the company's technical and sales teams will promptly answer and feedback until both parties reach an agreement.
Contract signing
1. Contract drafting: After the plan and quotation are determined, the company's legal department will draft the contract text according to the content of the negotiation between the two parties, clarifying the specific content of the project, delivery time, quality standards, after-sales service, payment methods and other terms. After the contract text is reviewed and confirmed by both parties, the contract is formally signed.
Production and quality control
1. Production plan formulation: The company formulates a detailed production plan according to the contract requirements and project schedule, and determines the time nodes and responsible persons for each production link. The production plan will be dynamically adjusted according to the actual situation to ensure that the project is delivered on time.
2. Raw material procurement: According to the production plan, the procurement department will purchase the required raw materials and parts in a timely manner to ensure that the quality of the raw materials meets the requirements.
3. Processing and manufacturing: The production workshop processes and manufactures the circular guide rails according to the design plan and process requirements, including the cutting, bending, welding, grinding and other processing processes of the guide rails, as well as the assembly and debugging of parts and components.
4. Quality inspection: The company sets up a special quality inspection department to conduct a comprehensive quality inspection of the completed circular guide rail system, including appearance inspection, dimensional accuracy measurement, performance testing, etc.
Product delivery and installation and commissioning
1. Product packaging: Pack the qualified circular guide rail system with appropriate packaging materials and methods to ensure that the product is not damaged during transportation.
2. Shipping and transportation: According to the customer's requirements and contractual agreements, select the appropriate transportation method and logistics company to deliver the product to the customer's designated location in a timely and safe manner.
After-sales technical support
Technical support: During the use of the product, if the customer encounters technical problems, he can contact the company's technical support personnel at any time, and the company will provide answers and guidance in a timely manner. Technical support personnel can provide services to customers through telephone, email, remote assistance, etc.
Technology Entrepreneurship Center, No. 2 Huatai Road South, Huinan High-tech Industrial Park, Huiao Avenue, Huizhou City
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